All systems are operational

Are you experiencing an issue? Please let us know

  • Tech-Keys Support
    • Email Support
    • Phone Support
    • Web Support
  • Microsoft 365 Services

    Azure AD

    • Authentication (Sign-in)
    • Teams
    • Azure Services
    • Outlook Client
  • Email Services
    • Exchange Online (Office 365)
    • Mimecast (Email Filtering)
    • Avanan (Email Filtering)
    • Exclaimer (Email Signatures)
  • File Services
    • SharePoint (Office 365)
    • OneDrive for Business (Office 365)
  • Backup Services
    • Datto Backup
    • SkyKick Office 365 Backup
  • EMARsafe
    • EMARsafe Portal
    • EMARsafe Backup Download
  • Partner Services
    • Voip-Keys VoIP Services
  • Status Page
  • Microsoft Windows
  • Cloud
    • Internet
    • Power
  • PointClickCare
  • Salesforce
  • Printing
    • Printix
  • Internet Provider
    • Comcast
    • Verizon
    • Spectrum
    • AT&T
    • Global DNS Issue
  • Password Management
    • Keeper
Previous Incidents

[Resolved] Amazon Web Services outage

Began: Ended: Duration:
  • Email Services
  • Avanan (Email Filtering)
  • Cloud
  • Internet

We are tracking a major Amazon Web Services outage this morning. Services that rely on AWS may be slow or unavailable. This can include websites, databases, automation, and other third party tools.

Our team is monitoring and will share updates as we learn more. If you experience problems, contact the service desk so we can assist.

From Amazon AWS: Most AWS systems are back online after a major outage caused by a DNS issue. Services like websites, databases, and applications are mostly stable again. However, some systems are catching up on delayed work. Teams are clearing backlogs and restoring full speed.

Full restoration efforts are ongoing, with further updates expected as AWS progresses toward complete service stabilization.

From Amazon AWS: We’re seeing major connection and API issues in the USA region affecting several AWS services. The issue is under investigation, and AWS teams are working on it now.

From Amazon AWS: We continue to investigate the root cause for the network connectivity issues that are impacting AWS services in the USA region. We have identified that the issue originated from within the EC2 internal network. We continue to investigate and identify mitigations.

From Amazon AWS: AWS identified the root cause of the recent network issues as a malfunction in an internal monitoring system tied to load balancers. To stabilize services, AWS is temporarily limiting new launches while mitigation and recovery efforts continue.

From Amazon: AWS continues to restore network connectivity across services. The main issue remains tied to network load balancer health checks. Recovery efforts are in progress, including fixes for launch errors, with deployment testing underway in one availability zone.

From Amazon: AWS recovery efforts are progressing well. New EC2 instance launches are increasing, and network issues in the US-EAST-1 region are easing.

Full restoration efforts are ongoing, with further updates expected as AWS progresses toward complete service stabilization.

From Amazon: Service recovery across all AWS services continues to improve. We continue to reduce throttles for new EC2 Instance launches in the USA Region that were put in place to help mitigate impact.

Full restoration efforts are ongoing, with further updates expected as AWS progresses toward complete service stabilization.

From Amazon: AWS has fully restored EC2 launch capacity in all USA zones. Dependent services are successfully processing backlogs, expected to complete within two hours.

Full restoration efforts are ongoing, with further updates expected as AWS progresses toward complete service stabilization.

From Amazon AWS: We've now resolved the incident.

Thanks for your patience.

No further notices from the past 7 days.