Notice #382353
Recovering

Net Health Outage

Began:

NetHealth: Our teams continue to work on both EAST and WEST data centers for Optima and Azure for all applications.

Although some clients may be able to log into the applications now, services have not been fully restored yet for those still marked as major or partial outage. Please proceed with caution (creating, documenting and saving data) until we communicate that all services are fully restored for that product.

NetHealth has reported that Value-Based Care Solutions and FOTO Analytics are now fully operational however we are still seeing some reported issues with sites loading. We will continue to monitor the situation and provide regular updates as soon as we receive any other information.

NetHealth: Our internal support team is also impacted by this Microsoft outage. There will be a slow response to calls or emails until the outage is resolved.

Our IT teams are working to implement the necessary fixes to restore services.

For more updates visit https://status.nethealth.com/

Notice #382348
Recovering

Global Incident

Began:

There is a global wide incident related to Crowdstrike / Microsoft that is causing outage for many online services and systems. Tech-Keys does not utilize Crowdstrike and your core systems should be unaffected. However, you may run into other online systems throughout the day that are experiencing outages.

Future updates will be provided if available, or if we become aware of commonly utilized systems that are affected.

  • Tech-Keys Support
    • Email Support
    • Phone Support
    • Web Support
  • Microsoft 365 Services

    Azure AD

    • Authentication (Sign-in)
    • Teams
    • Azure Services
  • Email Services
    • Exchange Online (Office 365)
    • Mimecast (Email Filtering)
    • Avanan (Email Filtering)
    • Exclaimer (Email Signatures)
  • File Services
    • SharePoint (Office 365)
    • OneDrive for Business (Office 365)
  • Backup Services
    • Datto Backup
    • SkyKick Office 365 Backup
  • EMARsafe
    • EMARsafe Portal
    • EMARsafe Backup Download
  • Remote Access to Computer
  • Partner Services
    • Voip-Keys VoIP Services
  • Status Page
  • Microsoft Windows
  • Cloud
    • Internet
    • Power
  • PointClickCare
  • Printing
    • Printix
  • Internet Provider
    • Comcast
    • Verizon
    • Spectrum
  • Password Management
    • Keeper
Previous Incidents
No further notices from the past 7 days.