Notice #496416
Investigating

Microsoft 365 - Power BI Outage

Began:

Good morning!

Microsoft still reports that some Power BI customers may still be experiencing delays or intermittent access issues due to increased request traffic affecting part of their infrastructure.

Microsoft has applied mitigations globally, and the service has largely recovered, but they are continuing to monitor service health to ensure full stability.

Microsoft’s next update is expected by 3:00 PM EST.

We will continue to update you as the issue unfolds.

Best regards,

The Tech-Keys Team

Good afternoon,

We are currently experiencing a service disruption primarily affecting PowerBI.

Microsoft has deployed a fix regarding this and are continuing to see improvements in the regions where their fix is deployed. They are applying additional targeted mitigations to resolve the issues.

We appreciate your patience as Microsoft resolves this issue!

Best regards,

The Tech-Keys Team

Good afternoon,

We are currently experiencing a service disruption primarily affecting PowerBI.

Microsoft has confirmed they are seeing unexpected increase in request traffic that's causing the portion of infrastructure to operate in a suboptimal state. They are working on remediating the issue.

We know how disruptive this can be and really appreciate your patience while this is being worked on!

Best regards,

The Tech-Keys Team

  • Tech-Keys Support
    • Email Support
    • Phone Support
    • Web Support
  • Microsoft 365 Services

    Azure AD

    • Authentication (Sign-in)
    • Teams
    • Azure Services
    • Outlook Client
  • Email Services
    • Exchange Online (Office 365)
    • Mimecast (Email Filtering)
    • Avanan (Email Filtering)
    • Exclaimer (Email Signatures)
  • File Services
    • SharePoint (Office 365)
    • OneDrive for Business (Office 365)
  • Backup Services
    • Datto Backup
    • SkyKick Office 365 Backup
  • EMARsafe
    • EMARsafe Portal
    • EMARsafe Backup Download
  • Partner Services
    • Voip-Keys VoIP Services
  • Status Page
  • Microsoft Windows
  • Cloud
    • Internet
    • Power
  • PointClickCare
  • Salesforce
  • Printing
    • Printix
  • Internet Provider
    • Comcast
    • Verizon
    • Spectrum
    • AT&T
    • Global DNS Issue
  • Password Management
    • Keeper
  • Amazon Web Services (AWS)
    • Avanan (Email Filtering)
Previous Incidents

[Resolved] Intermittent Printing Issues Through Printix

Began: Ended: Duration:
  • Printing
  • Printix

Good morning,

We have been made aware that Printix, the cloud printing service, is currently experiencing intermittent printing issues.

Tungsten Automation is currently reporting the impact as limited to Europe; however, we are aware of reports indicating that users in the United States may also be experiencing similar issues.

At this time, Tungsten Automation is still investigating the root cause. We will continue to monitor the situation and provide updates as more information becomes available.

Best regards,

The Tech-Keys Team

Hello!

Tungsten Automation has identified the cause of the intermittent printing issue affecting Printix and is expected to apply a configuration change to improve service within the next 45 minutes.

No action is needed on your end at this time.

Our team will continue to monitor the situation and provide updates as more information becomes available. If anyone needs to print urgently, please contact us directly at 732-730-7000.

Best regards,

The Tech-Keys Team

Another update here!

Tungsten Automation, the company that owns and operates the Printix service, has confirmed that a configuration change has been applied and service is improving. They expect service to be fully restored within the next hour.

We will continue to monitor the situation and provide updates until the issue is fully resolved.

Best regards,

The Tech-Keys Team

Good afternoon, all!

Tungesten Automation has reported that the configuration change has been applied successfully and service has been returned to normal!

If anyone is experiencing any issues printing still, please have them reach out to us directly.

Best Regards,

The Tech-Keys Team

No further notices from the past 7 days.