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Previous Incidents

[Resolved] AI Services - Performance Disruptions

Began: Ended: Duration:
  • AI Services
  • Claude (Anthropic)

Good morning,

We are currently investigating reports of service disruptions across Claude (Anthropic) including desktop and mobile apps for Claude Code, Cowork, and Chat.

At this time, there has not been a clear underlying cause identified across the affected platform. The issues appear to be intermittent and may include trouble logging in, degraded performance, error messages, or responses and results not populating as expected.

We will continue monitoring the situation closely and share updates as more information becomes available from the Anthropic team.

Best regards,

The Tech-Keys Team

Good afternoon,

We were seeing reports of service disruptions across Claude (Anthropic) on mobile and desktop versions.

At this time, the issues appear to be resolved and all affected platforms including Claude Code, Cowork, Chat are showing healthy and operational.

Thank you for your patience as the Anthropic team resolved the underlying issue.

Best regards,

The Tech-Keys Team

[Resolved] Avanan Email Delays

Began: Ended: Duration:
  • Email Services
  • Avanan (Email Filtering)

We're aware that some clients may be seeing delays in receiving email. This is caused by an issue with Avanan; their team has found the cause and is working on a fix right now with no ETA on restoration.

We're keeping a close eye on this and will post an update as soon as we hear more.

Thanks for your patience!

Good morning,

A quick update for customers using Avanan email filtering. Their R&D team has rolled out a fix to improve email processing, and we’re already seeing progress. Email scanning and delivery health are continuing to improve on their end!

We know waiting on an email that should already be there is never fun, so we really appreciate your patience while the Avanan team gets everything fully back to normal!

Best regards,

The Tech Keys Team

Good afternoon,

Another update for customers using Avanan email filtering. Their R&D team has deployed additional resources across the impacted environments, and email processing has continued to improve.

At this time, Avanan is reporting no further delays and all impacted environments are fully operational!

Everything is looking healthy again, but as always, if you notice anything funky with email delivery, please let us know!

Best regards,

The Tech Keys Team

No further notices from the past 7 days.