Notice #408994
Recovering

Some users may encounter performance issues with their Outlook client

Began:

From Microsoft: We’re continuing to perform tests and work with affected customers to confirm that the issue is resolved, and identify any further actions that may need to be taken.

Affected users will need to take action to apply the changes we’ve made and remediate impact:

  • Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.
  • Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.

From: Microsoft: Our investigation is presently focused on an issue affecting a separate portion of our service infrastructure as the likely cause of impact. We’re working on a potential solution and are preparing to apply a targeted configuration update that we suspect will alleviate the impact.

From Microsoft: Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash.

Latest Update: We're obtaining memory dumps and logs from Outlook client telemetry data for additional analysis to determine our next steps.

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Previous Incidents

[Resolved] Avanan - Receiving Delays

Began: Ended: Duration:
  • Email Services
  • Avanan (Email Filtering)

Tech-Keys has observed delays in Avanan customers in receiving email. An urgent case has been opened with Avanan. They have acknowledged the issue or updated their status page as of yet.

As a result of the delays, some spam emails have been observed being delivered to the inbox.

We will publish another update as soon as we know more.

Delays have subsided and are reporting as resolved by the Checkpoint team. Tech-Keys is seeing delivery times at a much more acceptable level now.

No further notices from the past 7 days.